Terms and Conditions

These terms describe the rules for using the Riva Valencia website, content and connected services, and are offered by Riva Valencia Pvt. Ltd.

Last updated: August 27, 2026

Using the Website

These Terms and Conditions (this 'Agreement') govern all access to and use of the Riva Valencia website, content, services and digital features (the 'Service'), offered by Riva Valencia Pvt. Ltd. ('Riva Valencia', 'we', 'us').

The Service is provided for your own personal use. You confirm that you are at least 18 years old (or using the site under the supervision of a parent or guardian) and legally able to use the Service. We may change, suspend or restrict access to the Service, or any feature of it, at any time.

Content and Accuracy

We work to keep product information, imagery, editorial material and availability details current, but some information may change or contain occasional inaccuracies — including, in rare cases, pricing errors. If a product is listed at an incorrect price, we may refuse or cancel affected orders and refund any amount already charged.

Visuals may vary slightly from the delivered item due to lighting, screen calibration, hand-finishing and natural material variation.

Accounts and Security

If you create an account, you are responsible for maintaining the confidentiality of your sign-in information and for activity under your account.

Please notify us promptly if you believe your account has been accessed without authorization.

Intellectual Property

All trademarks, logos, product photography, text, design assets and website materials remain the property of Riva Valencia or its licensors unless stated otherwise, and are protected under Indian and international copyright and intellectual property law.

You may view and display this content for personal, non-commercial use only. You may not reproduce, distribute, republish, modify or commercially exploit any part of the site without our prior written consent.

Content You Submit

If any part of the Service lets you submit reviews, images or other content, you remain responsible for what you post. By submitting it, you confirm you have the right to do so, and you grant us a non-exclusive, worldwide license to use, display and reproduce that content in connection with operating and promoting the Service.

We may remove or decline to publish content that is unlawful, misleading, infringing, or otherwise inappropriate, at our discretion.

Acceptable Use

You agree not to scrape, data-mine or use automated tools to access the Service; attempt to gain unauthorized access to any account or system connected to it; interfere with its normal operation; or impersonate any person or entity while using it.

Communications

By using the Service or verifying your contact details, you agree that we may contact you — by email, SMS, WhatsApp, call or other digital channel — about your orders, and, where you've opted in, about offers and updates. You can withdraw marketing consent at any time by contacting us or using the unsubscribe link in our emails.

External Links and Services

The site may contain links to third-party services or payment providers for convenience. Their content, availability and policies are controlled by those providers, not by us.

Disclaimers and Liability

The Service and its content are provided on an 'as is' basis, without warranties of any kind beyond those that cannot be excluded by applicable law and those described in our Return Policy.

To the fullest extent permitted by law, Riva Valencia is not liable for indirect, incidental or consequential damages arising from your use of the Service.

Suspension and Termination

We may suspend or terminate your access to the Service at any time, with or without cause, particularly in cases of suspected fraud or misuse. Provisions that by their nature should survive termination — including ownership, disclaimers and liability limits — continue to apply.

Changes to the Terms

We may update these terms from time to time to reflect changes in our services, legal requirements or business operations. The latest version will always be published on this page, and continued use of the Service after a change means you accept it.

Governing Law

This Agreement is governed by the laws of India. Any disputes will be handled in the competent courts of Delhi, India.