Privacy Policy

This policy explains how Riva Valencia Pvt. Ltd. ('Riva Valencia', 'we', 'us') collects, uses and protects personal information gathered through our website, account tools and related services.

Last updated: August 27, 2026

What We Collect

Information you give us directly: name, username, phone number, email address, shipping and billing details, payment information, and any preferences you share with us.

Information collected automatically: your IP address, device and browser type, cookies, and which pages you visit — used to keep the site working and to understand how it's used.

We do not knowingly collect personal information from children. If a jurisdiction sets a specific minimum age for consent (commonly 13–16 depending on where you live), we rely on that age and will delete any information we learn was provided by someone below it.

How We Use Information

To fulfil orders (payment, shipping, invoicing and order confirmations), provide customer support, manage accounts, and detect and prevent fraud.

To communicate with you about your orders, and — where you've agreed to it — to send offers, newsletters and other marketing. You can opt out of marketing at any time; transactional emails about your own orders are still sent.

To meet our own legal, tax and accounting obligations, and to respond to regulators, resolve disputes or defend legal claims where necessary.

Sharing and Service Providers

We do not sell or rent your personal information. We share it only where necessary: with service providers who support payments, fulfilment, logistics, analytics and communications on our behalf; with affiliated businesses for a transaction or service you've engaged with directly; if our business (or its assets) is transferred, merged or acquired; or where release is required to comply with the law or to protect our rights, users or others.

Service providers may only use information to perform the services we've asked for, not for their own purposes.

Retention and Security

We keep personal data only as long as needed for the purpose it was collected, or as required by law. Some records may need to be kept for longer — for example, up to three years for general business documents, and up to ten years where tax or accounting law requires it.

Your account is protected by a password — please keep it confidential and sign out on shared devices. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

Your Choices

Through your account settings, you can access, edit or delete information such as your name, email, shipping and billing details, and profile information.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails, or by contacting us directly.

Depending on where you live, you may have additional rights under applicable data protection law — including the EU/UK General Data Protection Regulation (GDPR), India's data protection laws, and equivalent laws in other regions — such as requesting a copy of the data we hold about you.

Changes to This Policy

We may update this policy from time to time. Changes take effect once posted on this page, and continued use of the website after an update means you accept the revised policy.

Contact

If you have privacy-related questions or requests, please contact us at hello@rivavalencia.com with enough detail for us to assist you efficiently.