Shipping Policy

Everything you need to know about processing times, delivery estimates and international shipping for Riva Valencia orders.

Last updated: August 27, 2026

Processing Times

We offer worldwide shipping through our authorised delivery partners. In-stock orders are processed and dispatched within 72 hours of being placed — note that order processing does not take place on national holidays.

Bespoke, personalized and made-to-order pieces follow a separate production timeline, which will be shared with you before dispatch.

Tracking Your Order

Once your order ships, you'll receive a shipment confirmation email with tracking details and a link to the courier's website — this can take up to 24–48 hours to become active, so check your spam folder if it doesn't arrive.

You can also track your order at any time from the Track Order section of your account.

Shipping Charges

Shipping costs are calculated at checkout based on destination, order value and selected service level. Promotional free-delivery thresholds may apply on selected orders.

International Orders

International deliveries may be subject to customs duties, local taxes or import handling fees determined by the destination country. These are typically the customer's responsibility unless clearly stated otherwise at checkout.

At the Time of Delivery

Please inspect your order carefully when it arrives. Any damage or discrepancy must be recorded on the courier's delivery docket at the time of receipt — claims raised after accepting delivery without that notation may not be accepted.

For certain locations and high-value orders, a valid government-issued photo ID may be required at delivery; without it, the order may not be delivered.

Our delivery partners will make up to three delivery attempts. If you remain unavailable, the shipment is returned to our warehouse — please make sure your shipping address and phone number are accurate when you place your order.

Delays and Delivery Issues

If a parcel is delayed, appears lost or arrives damaged, please contact us as soon as possible with your order number so we can help investigate with the courier.