Return & Exchange Policy

This page explains return eligibility, how to request a return or exchange, and what to expect during the refund process.

Last updated: August 27, 2026

Return Window

We want you to love your purchase. If something isn't right, you can request a return or exchange within 7 days of receiving your order.

A separate request must be raised for each individual item you wish to return or exchange, so we can process them accurately.

Eligibility

Unused and in original condition
Returned with the original packaging
All tags, tickets and labels intact

Non-Returnable Items

Items returned in used, damaged or altered condition will not be accepted. There are no returns or exchanges on final sale merchandise.

For hygiene, customization or production reasons, personalized, monogrammed, bespoke or otherwise made-to-order pieces may not be eligible for return unless faulty.

Discounted and sale items can still be returned or exchanged, as long as they meet the eligibility criteria above.

Wrong, Damaged or Defective Items

Every piece is quality-checked before dispatch, but if what you receive is damaged, defective, or not what you ordered, we'll arrange a full refund or exchange — whichever you prefer.

Please raise the request within 48 hours of delivery. Exchanges are processed within 24–48 hours of the returned item being picked up.

How to Start a Return

To request a return or exchange, sign in to your account and go to My Account → Returns, or contact customer care with your order number and reason for return.

Your request is confirmed once the item reaches our warehouse and passes quality review. You can track its status (Initiated / Completed) from the same Returns section of your account.

Condition Review

Returned products are inspected once received. If an item shows clear signs of wear, use or damage not caused in transit, the return may be declined or adjusted in line with the condition found.

Refunds

Once a returned item passes quality check, approved refunds are issued to the original payment method within 5–6 working days.

You can check your refund status any time from My Account → Refund Status.